Refund policy

Return & Refund Policy

At Niklo, we want you to feel confident when shopping with us. If your purchase is not right for you, eligible products may be returned within 30 days of delivery.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the product should be:

In the same condition in which it was received;
Unused and free from damage caused after delivery;
Returned with its original packaging and accessories, where applicable;
Accompanied by proof of purchase or your order information.

Please handle eyewear carefully while deciding whether you would like to keep it. Products showing significant signs of wear, misuse, alteration, or customer-caused damage may not qualify for a refund.

Free Returns

Niklo provides free returns for eligible purchases within the 30-day return period.

Before returning an item, please contact us at support@niklo.shop. Our customer support team will review your request and provide the appropriate return instructions.

Items returned without first requesting a return may not be processed correctly.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, contact us as soon as possible at support@niklo.shop.

Please provide your order number, a description of the issue, and clear photographs when applicable. We will review the situation and work with you toward an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for your purchase.

After a refund is processed by Niklo, your bank, credit card provider, or payment service may require additional processing time before the funds appear in your account.

Exchanges

If you would like a different style or product, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide the most appropriate solution.